Refund policy

Last updated: 20 October 2026

At Nowzeo, your satisfaction matters to us. We want you to shop with confidence, knowing that if something isn't right with your order, you can reach out to us for assistance.

1. 7-Day Return Policy

Eligible products can be requested for return within 7 days of delivery, subject to the applicable return conditions.

To request a return:

  • Contact our support team within 7 days of receiving your order.
  • Provide your order number and reason for the return.
  • Share photographs and videos if the item is damaged, defective, or incorrect.
  • Keep the product, packaging, and included accessories until the request has been reviewed.

Return eligibility and the next steps will be confirmed by our support team. Any applicable legal rights remain unaffected by this policy.

2. Return Conditions

For a smooth return process, please ensure that:

  • The product is available for inspection or return, where required.
  • All included parts and accessories are retained.
  • The reason for the return is clearly explained.
  • Unboxing and product videos are mandatory.
  • The return request is submitted within the applicable return window.

Certain products may have specific return conditions for hygiene, safety, or other legitimate reasons. Any applicable restrictions will be disclosed before purchase and will not override customers' legal rights.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery.

Include your order number and clear photographs and videos showing the issue. We will review your request and explain the available resolution, which may include a return, replacement, or refund, as applicable.

4. How to Request a Return

  1. Email us at nowzeo@gmail.com with your order number.
  2. Explain why you would like to return the product.
  3. Provide any relevant supporting photographs and videos.
  4. Wait for our team to confirm the next steps and return instructions.

Please do not send a product to an unconfirmed return address.

5. Refund Policy

Refunds may be available for approved returns, eligible cancellations, undelivered orders, and other situations where a refund is due under this policy or applicable law.

Once a refund is approved, we aim to initiate processing within 5–7 business days. The time taken for the amount to appear in your account depends on the payment provider or bank.

Refunds will generally be made through the original payment method where possible. If an alternative method is needed, our support team will explain the process.

6. Return Shipping Charges

Return shipping arrangements and costs depend on the reason for the return and the applicable return process.

For damaged, defective, or incorrect items, we will communicate the appropriate return arrangements in accordance with applicable law. For other eligible returns, any applicable charges will be explained before you proceed.

7. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Cancellation may not be possible after processing or dispatch has begun. If the order has already been shipped, please contact our support team to understand the available return options.

Any eligible cancellation or refund will be handled in accordance with this policy and applicable law.

8. Cash on Delivery (COD) Orders

If a COD order qualifies for a refund, please contact our support team with your order number.

We will explain the available refund method and the information required to process it. Refunds will be handled in accordance with applicable requirements.

9. Contact Us

For return, refund, or cancellation assistance, contact:

Brand: Nowzeo
Email: nowzeo@gmail.com

Please include your order number in all communications so we can assist you efficiently.

Thank you for choosing Nowzeo. We appreciate your trust and are committed to helping you with your order-related concerns.