Shipping policy

Last updated: 20 October 2026

At Nowzeo, we aim to make your shopping experience simple, convenient, and reliable. This policy explains how orders are processed, shipped, and delivered to your doorstep.

1. Order Processing

Once you place an order on our website, your order details are reviewed and processed for fulfilment.

  • Orders are generally processed within 1–3 business days, subject to product availability and fulfilment arrangements.
  • Orders placed on weekends or public holidays may be processed on the next business day.
  • Order processing may take longer during sales, holidays, or unexpected operational delays.

2. Delivery Timelines

Delivery times depend on your location, product availability, courier operations, and other logistical factors.

  • Estimated delivery: 5–10 business days after order confirmation.
  • Deliveries to remote locations may take additional time.
  • These timelines are estimates and are not guaranteed delivery dates.

We will share available tracking details or order updates when they are provided through our fulfilment process.

3. Shipping Charges

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

If free shipping is offered on a product or order, the applicable conditions will be stated on our website or at checkout.

4. Order Tracking

Where tracking is available, customers can use the tracking details provided to follow their shipment.

Tracking updates may take time to appear after an order has been dispatched. If your tracking information has not changed for an extended period, please contact our support team for assistance.

5. Delivery Address

Please ensure that your shipping address, mobile number, and other order details are accurate when placing an order.

Nowzeo cannot guarantee successful delivery if incorrect or incomplete information is provided. If you notice an error after placing an order, contact us as soon as possible. Changes may not be possible once the order has entered fulfilment or shipping.

6. Delayed or Unsuccessful Deliveries

Although we aim to provide a smooth delivery experience, delays may occur due to courier operations, weather conditions, public holidays, regional restrictions, or other circumstances beyond our reasonable control.

If a delivery attempt is unsuccessful, the courier may make another attempt or follow its applicable delivery procedure. Please ensure that someone is available to receive the package and that your contact details remain reachable.

If your order appears delayed or cannot be delivered, contact us so we can help check the available order information.

7. Damaged, Incorrect, or Missing Items

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect item, contact us promptly at nowzeo@gmail.com with your order number and clear photographs and videos of the item and its packaging.

We will review the issue and explain the available resolution under our Return, Refund & Cancellation Policy.

8. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Cancellation may not be possible once an order has entered processing, dispatch, or another fulfilment stage where it cannot be stopped. Any eligible cancellation or refund will be handled according to our applicable policy and consumer laws.

9. Contact Us

If you have questions about shipping or delivery, we’re here to help.

Brand: Nowzeo
Email: nowzeo@gmail.com

Please include your order number when contacting us so we can assist you more efficiently.

Thank you for shopping with Nowzeo.